Telehealth Consultations

When a patient has a severe ailment, a telehealth consultation may be necessary if the facility doesn’t have the proper specialist. Images may need to be shared among providers and between the patient and care providers. An emergency medical team, for example, may need to share images with an experienced specialist to know how to proceed. Once patients are in stable condition and able to return to their homes, they may also have the option of sharing images with their physicians, so they don’t have to travel as frequently for appointments.

This second situation, however, opens providers to HIPAA violations if they do not have a secure means of exchanging images. Patients may send images through their smartphones or by using a tablet photo-sharing app, but without a secure sharing option these images could be intercepted or accessed by those who should not have access to them.

A Second Opinion

Image exchange can be used in some ways with scheduled outpatient appointments. It can be used by a patient who has been diagnosed with breast cancer for a second opinion, for example. The patient may ask for copies of the various imaging exams created by her original physician. She can then share these images with cancer centers and other professionals.

Hospitals require an efficient and cost-effective viewing and transfer platform that will allow its facilities to share images with their care partners, thereby greatly reducing the need for burning images to, and importing images from, CDs. Hospitals use Vaultara to facilitate transfers between facilities that may or may not be on the same network thus reducing duplicate downstream procedures.

Receiving Images Prior to an Appointment

Another common use-case for image sharing occurs when patients have a follow-up or referral appointment. Staff members can contact patients before their appointments and ask for any digital images they may have that are related to the reasons they’ve scheduled a visit. The patients can then be instructed about how to upload these images to a secure image exchange server. These images can then be reviewed by the specialist or another team member to determine if they are of good enough quality for use in diagnosis. If they are not, the patient can then be informed that further images will need to be taken before the appointment.

These images can also often be used to determine if a patient and a specialist are a good fit for each other. The specialist may be able to determine that the patient is in need of a different expert or has a condition he or she does not treat. Sharing images in this way can help reduce the amount of time a patient needs to spend finding the right treatment for a particular condition.

Post-Encounter Image Sharing

In some cases, a physician or specialist may not know that a patient has had prior imaging. For example, if a specialist in arthritis learns that his patient has recently had an MRI but not shared that image, a staff member can contact the provider and request that the image is shared electronically. In many cases, a specialist may receive an image during a patient’s visit, allowing for the opportunity to review the image and make recommendations without the need to contact the patient later or schedule a follow-up appointment.

While these are five of the most common type of image-sharing cases, there are many reasons why physicians, hospitals, specialists, and other healthcare professionals may need to share images with each other and with their patients. Using secure sharing methods is the only way to do this safely.

Establishing new protocols that provide veterans, technologists, or referring physicians with needed records without physical contact is now a necessity.

Vaultara provides a VA approved solution to eliminating these problems while also alleviating potential overwhelm to the VA healthcare system caused by COVID-19. We welcome the opportunity to present a 30-minute demonstration showcasing the benefits our solution can provide to your VISN. Please provide a date and time that will work in your schedule and I will coordinate the virtual demonstration.

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